Cancellations & returns

Before you approve your proof

You can cancel your personalised order for a full refund before approving your digital proof. Email hello@madebyendure.com with your order reference and a clear request to cancel.

Made personally for you

All our prints, including predefined event prints, are personalised with the athlete’s individual details, such as finish time or other personal statistics. Personalisation goes beyond selecting a standard frame size or route colour.

After proof approval

Once you approve your digital proof, we cannot accept change-of-mind cancellations or returns for your personalised print. Approval releases your order for production; production only begins after approval.

Please check all details before approving. This does not affect your statutory rights if your print is faulty, damaged or not as described, including where it does not match the agreed design.

Faulty, damaged or incorrect items

Contact hello@madebyendure.com with your order reference and a description of the problem. We’ll arrange an appropriate remedy, such as a repair, replacement or refund, in line with your consumer rights. Please contact us before posting an item back so we can give you the correct instructions.

Nothing in this policy restricts your statutory rights.